Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: August 31, 2026
This Shipping and Delivery Policy applies to orders placed on driftparc.com.
DriftParc uses different preparation and shipping methods depending on the products ordered. Some products are held in inventory and shipped directly by DriftParc in Quebec, while others are made and shipped on demand by production and fulfillment partners, including Printify.
For any questions regarding an order or delivery, you may contact us at contact@driftparc.com.
1. ORDER FULFILLMENT METHODS
An order may include products from different fulfillment sources.
Products Held in Inventory by DriftParc
Certain products are held in inventory and prepared directly by DriftParc.
These items are generally prepared for shipment within 5 to 10 business days following confirmation of the order and payment, unless another timeframe is indicated on the product page or at checkout.
The processing time is separate from the package transit time.
Made-to-Order Products
Certain clothing, accessories, prints, and other items are manufactured only after an order is received.
DriftParc uses, among others, Printify and its printing and production providers to manufacture and ship certain products.
Once an order enters production, the manufacturing time is generally a few business days and may vary depending on the product, provider, material availability, order volume, and time of year.
Transit time is then added to the production time.
Production and delivery timeframes provided are estimates unless a specific date has been expressly agreed upon with the customer.
2. ORDERS CONTAINING MULTIPLE TYPES OF PRODUCTS
A single order may contain:
- products shipped directly by DriftParc;
- made-to-order products;
- products from different suppliers or production facilities.
In these situations, the order may be divided into multiple packages.
The different packages may be shipped on different dates, use different carriers, and arrive separately.
The customer may also receive multiple tracking numbers for the same order.
DriftParc does not charge additional shipping fees after purchase solely because an order must be divided into multiple packages.
3. DELIVERY TIMES
The total time before an order is received may include:
- order processing;
- production when an item is made to order;
- package preparation;
- transportation to the delivery address.
Timeframes vary depending on the product, destination, supplier, carrier, and shipping method selected.
When a delivery estimate is displayed on the product page, at checkout, or in the order confirmation, that estimate represents the information available at the time of purchase.
Delays may occur due to periods of high volume, holidays, weather conditions, transportation issues, supplier stock shortages, or quality control requiring an item to be reproduced.
When a significant delay affects an order, DriftParc will attempt to contact the customer and propose a reasonable solution in accordance with applicable laws.
4. CARRIERS
Depending on the product and its origin, orders may be shipped by Canada Post or by various domestic or international carriers.
For made-to-order products, the carrier may be selected by the provider responsible for manufacturing and shipping the item.
It is therefore not always possible for DriftParc or the customer to select the carrier used.
5. SHIPPING FEES
Applicable shipping fees are displayed at checkout before the order is confirmed.
They may vary depending on:
- the product ordered;
- the quantity;
- the destination;
- the delivery method;
- the supplier or production facility;
- the size or weight of the package;
- the carrier used.
The amount displayed and accepted at checkout is the shipping amount charged by DriftParc for that order, subject to customs duties, import taxes, or other fees imposed by a foreign authority where such fees are not included in the transaction.
6. PACKAGE TRACKING
When tracking service is available, tracking information is sent to the customer after the package has been shipped.
An order divided into multiple packages may generate multiple tracking numbers.
Certain providers, destinations, or delivery methods may use services that do not include full tracking.
If you have not received tracking information even though your order appears to have shipped, you may contact DriftParc.
7. INTERNATIONAL SHIPPING
DriftParc may offer shipping to several international destinations.
Availability depends on the product, the provider responsible for fulfilling it, the destination, and restrictions imposed by carriers or applicable authorities.
The fact that a product can be delivered to a country does not necessarily mean that all DriftParc products can be shipped to that destination.
The options actually available for an order are determined at checkout.
8. CUSTOMS, DUTIES, AND IMPORT FEES
Certain made-to-order products may be manufactured and shipped from a country different from the customer's country.
An international order may therefore be subject to customs duties, import taxes, handling fees, or other charges imposed by the authorities of the destination country.
Where these charges are not expressly included or collected at checkout, they may be charged directly to the recipient by the authorities or carrier.
DriftParc does not necessarily have control over these fees or their amount.
9. SHIPPING ADDRESS
The customer must provide a complete and accurate shipping address when placing the order.
If you discover an error in your address, contact DriftParc as soon as possible.
We will make reasonable efforts to update the address when the order has not yet been processed.
However, once a made-to-order item has entered production or a package has already been handed over to the carrier, a change may no longer be possible.
If an order cannot be delivered because of an incorrect or incomplete address provided when the order was placed, reproduction or reshipping fees may apply where permitted by law.
10. PACKAGES RETURNED TO SENDER
A package may be returned to DriftParc or one of its partners for reasons including:
- an incorrect or incomplete address;
- an unsuccessful delivery attempt;
- an unclaimed package;
- refusal of the package;
- a restriction imposed by the carrier or authorities.
When a package is returned, please contact DriftParc so that we can review the situation and determine the available options.
Additional reshipping or reproduction fees may apply depending on the reason for the return, subject to consumer rights provided by law.
11. DELAYED OR LOST PACKAGE
If your order appears to be unusually delayed or if the tracking information indicates a delivery issue, contact DriftParc.
We will investigate the situation with the carrier, Printify, or the applicable provider when necessary.
DriftParc remains the customer's point of contact regarding an order placed on driftparc.com.
The use of an external provider or carrier does not limit the rights granted to consumers by law against DriftParc where DriftParc acts as the merchant in the transaction.
12. DAMAGED PACKAGE OR PRODUCT DAMAGED DURING SHIPPING
If a product arrives damaged, contact DriftParc as soon as reasonably possible.
We may request photographs of the product, packaging, and shipping label to document the issue with the carrier or supplier.
Depending on the circumstances, a repair, replacement, new production, refund, or another solution may be offered in accordance with our Refund Policy and applicable laws.
13. DIGITAL PRODUCTS
Exclusively digital products do not require physical shipping.
They may be delivered by email, download, or any other electronic method indicated on their product page.
When an order includes both a digital product and a physical product, the digital content may be delivered separately from the physical product.
14. DELAYS AND CONSUMER RIGHTS
DriftParc makes reasonable efforts to meet the delivery dates and timeframes communicated to the customer.
Nothing in this Policy limits the rights provided by the Quebec Consumer Protection Act or any other applicable law.
Where a consumer has a right to cancel, receive a refund, or exercise another remedy due to a delivery delay, that right remains fully applicable.
15. MODIFYING AN ORDER
A request to modify or cancel an order must be submitted to DriftParc as soon as possible.
For made-to-order products, it may become impossible to modify or cancel an order after production has begun.
For products that have already been shipped, the applicable return rules are those set out in our Refund Policy and applicable laws.
16. CONTACT
DriftParc
26 Rue des Perdrix
Sept-Îles, Quebec
G4S 2A1
Canada
Email: contact@driftparc.com
You may also use the contact form available on driftparc.com.