Refund policy
RETURN, EXCHANGE, AND REFUND POLICY
Last updated: August 31, 2026
This Return, Exchange, and Refund Policy applies to purchases made on driftparc.com.
DriftParc offers several categories of products and services whose return terms may vary. Some products are held in inventory and shipped directly by DriftParc, while others are made to order by production partners, including Printify. We also offer digital products, Supporter Packs, automotive parts, and certain experiences.
The applicable terms therefore depend on the nature of the product purchased.
For any request, contact us at contact@driftparc.com and include your order number.
1. YOUR RIGHTS UNDER THE LAW
Nothing in this Policy is intended to limit or exclude any right that a consumer cannot legally waive.
Products sold by DriftParc are subject, among other things, to applicable legal warranties. A product must, in particular, be fit for the purpose for which it is normally intended, have a reasonable lifespan considering its price and conditions of use, be free from significant hidden defects, and conform to its description.
When an issue is covered by a legal warranty, an appropriate remedy may include repair, replacement, or refund, in accordance with applicable laws.
Online purchases may also benefit from specific cancellation rights when certain legal obligations are not met, including obligations related to delivery or information that must be provided before purchase.
The exclusions and time limits set out in this Policy regarding voluntary returns do not replace these rights.
2. PHYSICAL PRODUCTS HELD IN INVENTORY BY DRIFTPARC
For physical products held in inventory and shipped directly by DriftParc, we generally accept voluntary return requests made within 30 days of receiving the order.
To be eligible for a voluntary return, the product must generally:
- be unused;
- not have been worn, washed, installed, or modified;
- be in a condition suitable for resale;
- include its original tags, accessories, and components, where applicable;
- be accompanied by proof of purchase or the order number.
Before returning a product, you must contact DriftParc to obtain return instructions.
Products returned without prior authorization may result in additional processing delays.
When a voluntary return is accepted, we may ask you to ship the product within a reasonable period following return authorization.
3. RETURN SHIPPING COSTS FOR A CHANGE OF MIND
When an eligible product is returned solely because the customer changed their mind, ordered the wrong item, or no longer wishes to keep it, return shipping costs are generally the responsibility of the customer.
We recommend using a shipping service that includes tracking.
Original shipping charges are generally not refunded as part of a voluntary return, except where required by law or where the issue results from an error by DriftParc.
4. MADE-TO-ORDER PRODUCTS AND PRINTIFY PRODUCTS
Certain DriftParc clothing, accessories, prints, and other products are manufactured specifically for the customer after the order is received.
These products may be manufactured and shipped by Printify and its production providers.
Because these products are made to order, we generally do not accept voluntary returns or exchanges for the following reasons:
- change of mind;
- wrong size ordered by the customer;
- wrong color ordered by the customer;
- preference for another model;
- order placed by mistake after production has already begun.
We therefore recommend carefully verifying the size, color, model, quantity, and shipping address before confirming your order.
This restriction on voluntary returns does not apply when a product is defective, damaged, incorrect, does not conform to its description, or where another legal right applies.
5. DEFECTIVE, DAMAGED, OR INCORRECT PRINTIFY PRODUCT
If a made-to-order product has a manufacturing defect, arrives damaged, or does not match the product ordered, contact DriftParc as soon as possible.
To facilitate processing with our supplier, we ideally ask that the issue be reported within 30 days of delivery.
Please provide:
- your order number;
- a description of the issue;
- clear photographs of the product;
- a photograph of the label or size where relevant;
- a photograph of the packaging if it was damaged during shipping.
Depending on the nature of the issue, DriftParc may offer a new production, replacement, refund, or another appropriate solution.
It is generally not necessary to return a defective Printify product before DriftParc has assessed the situation. Do not return a product directly to Printify unless DriftParc expressly instructs you to do so.
The 30-day period mentioned above is intended to facilitate claim processing with our supplier. It does not limit any legal warranties or other mandatory consumer rights.
6. SIZES AND COLORS OF MADE-TO-ORDER PRODUCTS
Size guides available on product pages should be reviewed before placing an order.
If the size received matches the size ordered and reasonably conforms to the stated measurements, a size change requested solely because of personal preference is generally not eligible for a free exchange for a made-to-order product.
If the label, actual size, or product received does not match what was ordered, contact DriftParc so that we can review the situation.
Minor color differences may also occur due to screens, materials, and printing methods. However, a significant difference or a product that is clearly non-conforming should be reported to us.
7. NORMAL MANUFACTURING VARIATIONS
Printing and manufacturing processes may result in certain minor variations between products.
Depending on the product and production method, slight differences may exist in:
- the exact placement of a print;
- color;
- texture;
- dimensions;
- finish;
- embroidery.
A normal minor variation resulting from the manufacturing process does not necessarily constitute a defect.
However, this provision does not apply where a difference makes the product defective, unsuitable for its normal use, or substantially different from its description.
8. AUTOMOTIVE PARTS AND PERFORMANCE PRODUCTS
Non-custom automotive parts and performance products may be eligible for a voluntary return when they meet the general return conditions of this Policy.
To be eligible for a voluntary return, a part must not have been:
- installed;
- used;
- modified;
- damaged;
- programmed or configured specifically for a vehicle where that operation makes the product unsuitable for resale.
The customer must verify the compatibility of a part with their vehicle before installation.
A defective or non-conforming part remains subject to applicable warranties and rights, regardless of restrictions on voluntary returns.
9. CUSTOMIZED OR SPECIALLY MANUFACTURED PRODUCTS
Customized products, products manufactured according to customer specifications, or products made specifically after an order is placed are generally not eligible for a voluntary return solely because of a change of mind.
They remain covered where they contain a defect, production error, non-conformity, or where a right provided by law applies.
10. DIGITAL PRODUCTS
Certain DriftParc products include digital files or content, including wallpapers, digital posters, certificates, or other downloadable content.
Due to the nature of these products, once digital content has been delivered, downloaded, or made accessible to the customer, we generally do not offer a voluntary refund solely because of a change of mind.
However, contact DriftParc if:
- you did not receive the purchased content;
- the file is inaccessible or corrupted;
- you received the wrong content;
- the digital product is substantially different from its description;
- another protection provided by law applies.
We will then attempt to correct the issue, provide the content again, or offer another appropriate solution depending on the circumstances.
11. DRIFTPARC SUPPORTER PACKS
DriftParc Supporter Packs may include several types of goods, content, or benefits within a single transaction, including:
- digital products;
- public recognition;
- photographs;
- physical products;
- experiences;
- other benefits described on the Supporter Pack product page.
Each component of a Supporter Pack is subject to the terms corresponding to its nature.
For example, a digital product that has already been delivered is handled in accordance with the digital products section, while a defective physical product is handled in accordance with the provisions applicable to physical products.
Where a full cancellation or refund is permitted or required, benefits that have not yet been used may also be cancelled.
12. PHOTOGRAPHS AND EVENT BENEFITS
Certain Supporter Packs may include professional photographs, a meeting, or another benefit to be provided during an event.
These benefits are not products that can be physically returned.
If a service cannot take place due to a schedule change, event cancellation, mechanical issue, driver or vehicle availability, safety condition, or another reasonable circumstance, DriftParc may offer a new date or another appropriate solution.
If DriftParc becomes permanently unable to provide a purchased benefit, the situation will be handled in accordance with the product terms and rights provided by law.
13. PASSENGER DRIFT CAR EXPERIENCE
When a product or Supporter Pack includes a passenger drift car experience, available dates are determined in accordance with the terms stated on the product page.
Availability depends on factors including the competition schedule, the mechanical condition of the vehicle, driver and track availability, weather conditions, and safety requirements.
When a date must be postponed by DriftParc, another reasonable opportunity may be offered.
When a customer confirms a date and then fails to attend, or cancels on very short notice without a reasonable reason, the possibility of rescheduling the experience will depend on the circumstances, availability, and specific terms communicated at the time of booking.
Nothing in this section limits any mandatory consumer right provided by law.
14. CLEARANCE OR FINAL SALE ITEMS
A product is considered final sale only when the designation “Final Sale” is clearly displayed on its product page before purchase.
An item identified as final sale is generally not eligible for a voluntary return or exchange solely because of a change of mind.
The “Final Sale” designation does not remove legal warranties or applicable remedies when a product is defective or non-conforming.
15. EXCHANGES
For products held in inventory by DriftParc, an exchange may be offered when the product is eligible for return and the replacement item is available.
If the requested product is unavailable, DriftParc may offer a refund for the eligible product so that the customer can place a new order.
For made-to-order products, we generally do not offer exchanges for another size, color, or variant when the product received exactly matches the order placed.
Defective, incorrect, or non-conforming products are handled separately in accordance with the preceding sections.
16. DRIFTPARC ERROR
If you receive a product different from the one ordered, or if an error attributable to DriftParc occurred while preparing your order, contact us.
We will take reasonable steps to correct the situation.
When a return is necessary due to an error by DriftParc, DriftParc will cover reasonable return shipping costs in accordance with the instructions communicated to the customer.
17. PRODUCTS DAMAGED DURING SHIPPING
If your order arrives damaged, contact DriftParc as soon as reasonably possible.
Keep the product, its packaging, and the shipping label until your request has been processed.
We may request photographs or videos to document the damage and submit a claim to the carrier or supplier.
Depending on the circumstances, DriftParc may offer a replacement, new production, refund, or another appropriate solution.
18. RETURN REQUESTS
To request a return, exchange, or report an issue, contact:
Please include:
- your name;
- your order number;
- the product concerned;
- the reason for your request;
- photographs when the product is defective, incorrect, or damaged.
Please wait for instructions from DriftParc before shipping a return.
19. RETURN ADDRESS
Products should not automatically be returned to the address shown on the package received, as certain items are shipped by external suppliers.
After your request is approved, DriftParc will provide the applicable return address when a physical return of the product is required.
Do not return a product directly to Printify or a printing provider without instructions from DriftParc.
20. RETURN INSPECTION
When a product is returned under our voluntary return policy, DriftParc may inspect it before approving the refund.
A voluntary return may be refused if the product has been used, worn, washed, installed, modified, or damaged after receipt, except where the condition of the product is precisely the legitimate reason for the claim.
We will contact the customer if an issue is identified during inspection.
21. REFUNDS
When a refund is approved, DriftParc issues the refund to the original payment method where technically possible.
A confirmation is sent once the refund has been issued.
After DriftParc issues the refund, additional time may be required before the transaction appears in the customer's account. This delay depends on the bank, card issuer, or payment provider and is outside DriftParc's control.
If an approved refund still does not appear to have been received after a reasonable period, contact your financial institution and then DriftParc if necessary.
22. PARTIAL REFUNDS
When an order includes several products and the issue concerns only some of them, the refund or replacement may be limited to the affected products where appropriate and permitted by law.
The same approach may apply to Supporter Packs containing several separate components, depending on the goods or services already provided and the circumstances of the request.
23. ORDERS CANCELLED BEFORE PROCESSING
If you wish to cancel an order, contact DriftParc as soon as possible.
We will attempt to cancel it before preparation or production begins.
For made-to-order products, cancellation may become impossible once the order has been submitted for production.
Where cancellation before production is possible, DriftParc will issue the corresponding refund.
This section regarding voluntary cancellations does not limit any cancellation rights that may otherwise be provided by law.
24. CONTEST ENTRIES ASSOCIATED WITH A PURCHASE
When an eligible purchase generates entries in a DriftParc contest, any cancellation, return, refund, or chargeback may result in the cancellation of entries associated with the cancelled or refunded portion of the purchase, in accordance with the Official Rules of the applicable contest.
Promotional entries do not replace the product or service purchased and do not modify consumer rights.
No-purchase methods of entry provided in the Official Rules remain independent of purchases made through the store.
25. CHARGEBACKS
If you experience an issue with an order, we encourage you to contact DriftParc so that we can review the situation promptly.
This recommendation does not limit any chargeback right provided by law or by the rules applicable to your payment method.
26. CONTACT
For any questions regarding a return, exchange, defective product, or refund:
DriftParc
26 Rue des Perdrix
Sept-Îles, Quebec
G4S 2A1
Canada
Email: contact@driftparc.com
You may also use the contact form available on driftparc.com.